We’re conducting important updates to our Ticketmaster systems to enhance overall performance and stability. The first update took place on Tuesday, July 1, from 5–7 AM CT, and we’re preparing for the second and final update scheduled for Thursday, July 8, during the same time window.
During these maintenance windows, all Ticketmaster Resale applications will be impacted. This includes Ticketmaster.com order processing, B2B orders through the TradeDesk Marketplace, TDAPI/BAPI order placements, resale order fulfillment, delivery updates, Sell Instantly listings, PDF generation, and UPS shipping label creation. Essentially, any functionality related to resale orders may be temporarily unavailable.
If you intend to sell tickets during these hours, please be sure to adjust for your local timezone. No action is required on your part prior to the updates, but be aware that any automated systems or API requests submitted during the outage may fail. We recommend planning to resend any unsuccessful requests after the maintenance window concludes. Additionally, any inventory updates made during the outage will not be accepted, so adjustments to listings should be postponed until the system is back online.
Although support cases can be created as needed, we encourage postponing them until the outage has finished to ensure timely and effective assistance. This helps our support team address inquiries without the complication of ongoing disruptions.
We sincerely appreciate your patience as we implement these essential system upgrades. Our goal is to deliver a smoother, more reliable experience for all resale partners. Should you have any questions or concerns during this period, please reach out via TMR Seller Support → System Performance.
