Team Ticket Downloader - Ticket Attendant Forum https://www.ticketattendant.com/community/team-ticket-downloader/ Ticket Attendant Discussion Board en-US Mon, 25 May 2026 00:56:28 +0000 wpForo 60 How to Troubleshoot Tickets that did not Attach by Editing Details https://www.ticketattendant.com/community/team-ticket-downloader/how-to-troubleshoot-tickets-that-did-not-attach/ Wed, 18 Sep 2024 20:14:06 +0000 Tickets fail to attach because details on the ticket do not match between Terminal and the POS. For tickets to attach successfully, the following items need to match exactly between Terminal and the POS:

  • Venue

  • Event Date/Time

  • Section

  • Row

  • Seat

 

Updating ticket details to match the POS is fairly straightforward! 

  1. Click the JobID of a job where we failed to attach some tickets.

  2. Select any ticket that needs to be updated and click Edit Ticket Info from the Hamburger menu.

  3. Update the Venue, Event Date, Section, Row, or Seat and click Apply.

 

 

 

 

Pro Tip 


When troubleshooting tickets that have not been attached in the TTD, the strategy for identifying the problem may differ based on the scenario. For example, if a job included 40 events and only half of the tickets attached, verify that the Event Date/Time matches between Terminal and the POS. Follow the guide below to save time troubleshooting.



   

# of Events
   

One (1)

More Than One (>1)

# of Tickets Attached in the TTD

0

Venue

Event Date/Time

Venue

Some

Section

Row

Seat

Event Date/Time


 

Pro Tip 


Tickets cannot be partially attached for listings/invoices. To avoid failures to attach, please ensure that you are attempting to download and attach the total amount of tickets for a given listing or invoice.

 

In some cases, items will not be available for update when multiple tickets are selected. This is typically the case when an item with multiple different values is being updated with the same value. If an item cannot be updated on multiple tickets at the same time the change must be made on each individual ticket.

 

Pro Tip


Seat numbers cannot be updated for multiple tickets at the same time in any scenario.
]]> Team Ticket Downloader Regan O'Brien https://www.ticketattendant.com/community/team-ticket-downloader/how-to-troubleshoot-tickets-that-did-not-attach/ How to Submit a Print Job https://www.ticketattendant.com/community/team-ticket-downloader/how-to-submit-a-print-job/ Wed, 18 Sep 2024 20:11:37 +0000

From the Team Ticket Downloader you can automatically print groups of team tickets.

  1. Select the Team that you want to print tickets for.

  2. Select the Account that contains the tickets you want to print.

  3. Select a Print Date Range to find event tickets to print within the given time frame.

  4. Click Add Jobs.

 

 

If the job is Completed, it will display how many tickets were found, printed, and attached to the POS in that order. At this point the JobID becomes a link. 

 

Pro Tip 


We encourage TTD jobs to be run in batches as opposed to full seasons at a time. This is because the crawling process is extensive and can often run into blocks from third-party sites, especially when long processes are being run.


We typically recommend keeping TTD jobs under 30-day date ranges maximum. If at all possible, attempt to run TTD jobs for individual game dates.

 

]]> Team Ticket Downloader Regan O'Brien https://www.ticketattendant.com/community/team-ticket-downloader/how-to-submit-a-print-job/ Introduction to the TTD https://www.ticketattendant.com/community/team-ticket-downloader/introduction-to-the-ttd/ Wed, 18 Sep 2024 19:59:51 +0000

The TTD is a job-based service that logs into and searches client accounts then prints and attaches all tickets found within a given time frame.

 

TTD jobs follow a two step process:

  1. Downloading/printing tickets. These jobs will have a status of In Progress. 

  2. Attaching tickets in POS if/when they are found in the first phase. These jobs begin in a status of Waiting for Next Service until they either Complete or Error out.

The Team Ticket Downloader displays a list of both active and past print jobs. From this view you can see information including how many tickets were found, printed, and attached as well as any errors the job experienced while running.


 

Team Name and Account Name

The Team and Account selected when the job was initially run.

Date Range

The Print Date Range from the original search.

Tickets Found and Tickets Printed

The number of tickets found and available to print.

Tickets Attached

The subset of Tickets Found/Printed that were successfully attached to the POS.

JobID

When the job has completed, the jobID will become a blue hyperlink that will display tickets found in the job when clicked.

Job Status

The current status of the job, including Completed, LoginError, InProgress, Waiting for Next Service, and Error.

Error

Additional information about any errors that the job experienced. Hover to discover!

 

Pro Tip 


Columns in the Job Status page can be expanded to see more information, like in the Error column. Hover over the column lines and click and drag to expand or collapse columns. 

 

]]> Team Ticket Downloader Regan O'Brien https://www.ticketattendant.com/community/team-ticket-downloader/introduction-to-the-ttd/