From the Notification Settings section of the My Profile page, indicate where you would like to receive Purchases & Transfers emails as well as Sales & Remittance emails.

Please note that you can only designate one email per field.

Parse Job

From the Ticket Sucker you can upload files to parse data from tickets.

1. Select the File Format for the files you’re uploading (i.e., CSV, PDF, PKPASS).

2. Select the File Type or skip.

   1. If you are sure of the correct File Type for the files you’re uploading, then select a File Type for fastest processing (e.g., Evenue).

   2. If you are unsure of the correct File Type for the files you’re uploading, you can leave this blank and the Ticket Sucker will automatically determine the best File Type based on the uploaded files. 

3. Upload your files.

4. Press Submit.

5. Once submitted, you will receive a success pop-up and will be able to view the job in the grid!

6. You can view and edit the data parsed for your tickets using the Edit Tickets action.

Keep in mind that attaching is not done automatically. You will need to manually trigger the attach job once the parsing is done. 

Attach Job

Once you have validated that all of the data parsed by the Ticket Sucker is correct, you’re ready to attempt attaching!

1. Open the Edit Tickets action for the job you want to attach.

2. Once you are happy with the data, press Update and Attach.

3. Once submitted, you will receive a success pop-up. The attaching is completed once you see values in the Last Attached column in the Edit Tickets pop-up and values in the Tickets Attached column in the main page.

• Venue

• Event Date/Time

• Section

• Row

• Seat

Updating ticket details to match the POS is fairly straightforward! 

1. Click the JobID of a job where we failed to attach some tickets.

2. Select any ticket that needs to be updated and click Edit Ticket Info from the Hamburger menu.

3. Update the Venue, Event Date, Section, Row, or Seat and click Apply.

In some cases, items will not be available for update when multiple tickets are selected. This is typically the case when an item with multiple different values is being updated with the same value. If an item cannot be updated on multiple tickets at the same time the change must be made on each individual ticket.

From the Team Ticket Downloader you can automatically print groups of team tickets.

1. Select the Team that you want to print tickets for.

2. Select the Account that contains the tickets you want to print.

3. Select a Print Date Range to find event tickets to print within the given time frame.

4. Click Add Jobs.

If the job is Completed, it will display how many tickets were found, printed, and attached to the POS in that order. At this point the JobID becomes a link. 

The TTD is a job-based service that logs into and searches client accounts then prints and attaches all tickets found within a given time frame.

TTD jobs follow a two step process:

1. Downloading/printing tickets. These jobs will have a status of In Progress. 

2. Attaching tickets in POS if/when they are found in the first phase. These jobs begin in a status of Waiting for Next Service until they either Complete or Error out.

The Team Ticket Downloader displays a list of both active and past print jobs. From this view you can see information including how many tickets were found, printed, and attached as well as any errors the job experienced while running.

1. Click the + Create Account button

2. Input the Type, Username, and Password for the account.

3. Click Create Account. Upon creation you will be able to see the account in the accounts list on the same page.
   

To create multiple accounts in one session, simply use the Copy Account or Add Account buttons to queue up multiple accounts. All accounts will be created once you click the Create Account button.

Simply click and type into the Password field and press the Enter key or SET button.

For example, you may want to review your Invoice information from the last month for events at the Barclays Center. 

First, you would access the Invoice Report and input the criteria you are looking for including:

1. Venue: Barclays Center

2. Sale Date: Last Month

Once you have run the report by either using the Enter key or clicking the Generate button, you can save the filters so the same report can be run at a later time.

In the Enter report name to save… text box type a name for the report and click Save this Report.

Now hover over the View Saved Report button and you’ll see your saved report along with its criteria. Simply click the entry and the report will rerun!

If you have Hard Stock Orders that you need to ship to buyers you can download Airbills from the Undelivered Orders page.

1. Click the Hamburger Menu for a given Order and select Generate Airbill.

   1. This operation is only intended for Paper Stock Type Orders.

This action will trigger an email containing the Airbill. If the Airbill is unavailable at the time of your action, an automated email will be sent to the Ticket Attendant support team instructing them to request the Airbill from the exchange. 

In the event that the Generate Airbill action is unavailable, you can use the Request Airbill from Support action.

• This operation creates a FreshDesk ticket to the Operations team to request the Airbill from the exchange